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商务英语4单元自测1（10分）
一、选择填空题（每题10分，共5题）
1．—__________________?
— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.
How would you like to go
Where shall I make hotel reservation
When do you plan to leave
2．—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.
—__________________You’ve been itching to go on a business trip for months.
I am sorry to hear that.
Great! You must be happy.
So what?
3．Can you fill me ____________ ? I need some detailed information.
in
up
out
4．We used to ____________ cash advances.
had
having
have
5．Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.
buy
buying
to buy
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．翻译：为句子选择正确的翻译（每题10分）。
Can you fill me in? 1
A. 你能替代我一下吗？
B. 你能为我填写吗？
C. 你能向我详细介绍一下吗？
2. Not all restaurants accept the card. 2
A. 所有酒店都不接受此卡。
B. 并非所有酒店都接受此卡。
C. 所有酒店接受的不是此卡。
3. We used to have cash advances. 3
A. 我们以前是预支现金。
B. 我们使用已有的现金。
C. 我们习惯了预支现金。
4. Let me know how you like living out of a suitcase. 4
A. 到时候告诉我没有旅行包你是怎么活下来的。
B. 到时候告诉我你是怎么带着旅行包生活的。
C. 到时候告诉我你怎么那么喜欢带着旅行包生活。
5. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks. 5
A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。
B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。
C. 对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。
商务英语4单元自测2（10分）
一、选择填空题（每题10分，共5题）
1．— How do you calculate the fee if we ask you to move the office furniture?
— _________________.
We can give you a 10% discount
Sorry, we are not available these days
The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
2．— Hello, is that Sail Moving Company?
— _________________?
Yes, this is Jack speaking. Thanks for calling. What can we do for you
Yes, I’m Jack. Thanks for calling. What can we do for you
Yes, speaking. What can I do for you
3．Customers won’t find store clerks sitting around _________ .
watching TV or playing cards
to watch TV or play cards
watching TV or to play cards
4．Customers often remain _________ to a business that has excellent service even if their prices are high.
loyal
loyally
loyalty
5．Some of the customers’ complaints seem _________ .
inacceptable
unacceptable
unaccepted
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。
Customer Service
The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special. 1
2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked. 2
3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk. 3
4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund. 4
5. Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high. 5
商务英语4单元自测3（10分）
一、选择填空题（每题10分，共5题）
1．—Hello, this is Lucas Bowen. I’d like to order some machines.
—___________. When do you need them?
Sorry, I am busy
No problem
No, you can do it online
2．—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.
—____________. I’ll call you tomorrow.
Sorry, it’s not clear
That sounds all right
Sorry, we didn’t discuss about that
3．We can’t manage that ____ you pay for the installation.
if
until
unless
4．Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.
solute
solve
solution
5．At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.
who
what
that
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．阅读理解：根据文章内容，判断正误（每题10分）。
The Golden Rules of Negotiating
The art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow:
Always Start the Negotiations.
You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.
2. Always Negotiate in Writing.
The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.
3. Always Stay Cool.
The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close.
1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it. 1
2. So, never let both parties control the negotiations. 2
3. Negotiating first and then having to create a document doesn’t need necessary time to a transaction. 3
4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation. 4
5. When the rest of the room gets out of control, stay cool and use logic to negotiate and close. 5
商务英语4单元自测4（10分）
一、选择填空题（每题10分，共5题）
1．— I had a really good weekend at the seaside.
—____________.
Oh, that’s very nice of you
Oh, I’m glad to hear that
It’s a pleasure
2．— Betty, we’ll have a buffet party next Saturday. Will you join us?
— _______ , Susan. Thank you!
I’d love to
I’m afraid not
By no means
3．The franchisor _____ the franchisee should observe the regulations to make the business go well.
or
as well as
either
4．Trademarks, proprietary service marks and regulations need _____ carefully.
to be observed
be observed
being observed
5．Some of the _____ solutions will support these requirements better at the moment.
property
prosperity
proprietary
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．翻译：为句子选择正确的翻译（每题10分）。
The franchisee can get more money than a direct employee because he or she has a vital interest in the business. 1
A．因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。
B．特许经营人能够比直属雇员赚更多的钱，因为他/她在公司中有重要的兴趣。
C. 特许经营人能够比雇员直接赚更多的钱，因为他/她在公司中有关键的利益。
2. It is said about 4% of all businesses in the United States are franchisee-worked. 2
A．据说美国所有的贸易中，4%都是特许经营工作的。
B．它说美国所有的商业中，4%都是特许经营的。
C．据说美国所有的商家中，4%都是特许经营的。
3. But franchisor rules are usually very strict in the US as well as in most other countries. 3
A．但是授权特许经营者非常严格，在美国与其他大多数国家一样。
B．但是在美国授权特许经营者的规则与其他大多数国家的一样，非常严格。
C．但是授权特许经营者的规则在美国与其他大多数国家一样好，非常严格。
4. Don’t rule out a business without learning or seeing what the day-to-day will look like. 4
A．如果没有学习和看到公司的日期，就不要规定一个公司。
B．不了解或看到公司的日期表，就不要控制一个公司。
C．如果不了解或看到公司的日常情况，就不要排除一个公司。
5. To be honest, after many years of hard work, tears and disagreements, I have made it through. 5
A．说实话，经过多年的艰苦工作、泪水和意见分歧，我还是渡过了难关。
B．经过多年的艰苦工作、泪水、意见分歧和讲诚信，我还是将它通过了。
C．要讲诚信，经过多年的艰苦工作、泪水和意见分歧，我还是穿越了它。
(1)
商务英语4单元自测5（10分）
一、选择填空题（每题10分，共5题）
1．—Henry, what do you think of the new team?
— ________ , I think the team is starting to get along quite nicely.
Yes, you’re right
Not so good
Very well on the whole
2．—I’m really fed up with Larry!
— ________
I’m sorry to hear that.
Really?
Hey, what’s up?
3．The team members are _______ and helping each other out.
going on
getting along
setting up
4．Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office.
edge
badge
age
5．Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.
mood
state
situation
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．阅读理解：根据文章内容，判断正误（每题10分）。
Successful Team Work and Team Building
Team building skills are critical for your effectiveness as a manager or entrepreneur. And even if you are not in a management or leadership role yet, better understanding of team work can make you a more effective employee and give you an extra edge in your corporate office.
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their own. There are two critical factors in building a high performance team.
The first factor in team effectiveness is the diversity of skills and personalities. It means people use their strengths in full, but can compensate for each other’s weaknesses. Or, different personality types balance and complement each other.
The other critical element of team work success is that all the team efforts are directed towards the same clear goals, the team goals. This relies heavily on good communication in the team and harmony in member relationships.
In real life, team work success rarely happens by itself if there are no focused team building efforts or activities. There is simply too much room for problems. For example, different personalities may build up conflicts. Or even worse, some people with similar personalities may start fighting for authority and dominance in certain areas of expertise. Even if the team goals are clear and accepted by everyone, there may be no team commitment to the group goals, or no consensus on the means of achieving those goals. There may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual efforts. This is why every team needs a good leader who is able to deal with all team work issues.
Team building skills are not so critical if you are only an employee. 1
2. To form a high performance team, you need many important factors. 2
3. A good team should have a diversity of personalities. 3
4. Team work success is quite common in practice. 4
5. To solve all the problems, you need a capable leader. 5
商务英语4单元自测6（10分）
一、选择填空题（每题10分，共5题）
1．—Did you get your financial records into shape for your audit next month?
— _______. Keeping a strict account of all our incoming and outgoing is not an easy task.
It seems our records are always a little incomplete
It’s a piece of cake
I’m still working on ironing out a few problems
2．— Looking at this, if my calculations are correct, we are about five thousand dollars over budget.
— That’s right.__________.
It will cost about eight percent more than initially projected
We will need another four thousand dollars to cover the cost
It’s going to cost about five thousand more to complete the first order
3．There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.
manufacturers
manufacturing
manufactures
4．Large organizations will find ______ impossible to manage all these data if manual accounting were used.
what
that
it
5．Did you get the financial records _______ shape for your audit next month?
into
in
from
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．完形填空：选择正确答案，补全文章（每题10分）。
Alibaba Seeks to Raise Billions in IPO
Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods 1 linking buyers and sellers in the huge Chinese online market. Alibaba is expected to 2 its initial public offering, called an IPO, in September on the New York Stock Exchange.
The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent 3 of the company. That would mean the company could raise 4 $20 billion dollars in the public stock sale.
After the IPO, Alibaba could become one of the most 5 technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.
商务英语4单元自测7（10分）
一、选择填空题（每题10分，共5题）
1．—Have you ever tried shopping online?
—No, never. ____________, especially for clothes and shoes.
I prefer to actually see and touch what I’m buying before I pay for it
I prefer not to actually see and touch what I’m buying before I pay for it
I would rather surf online and I pay for it immediately
2．—Amy, do you shop online often?
— ______________.
No, I don’t think so
That’s a good idea
Yes. It’s very convenient and the price is often lower than in store
3． Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can’t get a refund.
account
discount
encounter
4．Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.
virtual
simulated
actual
5．An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.
stimulates
simulates
simulators
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．阅读理解：根据文章内容，判断正误（每题10分）。
Online Shopping Spree Sets Record
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales.
It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year’s overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was “Bought anything today?” as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight.
In under nine hours, turnover at the Alibaba Group’s Tmall and Taobao sites had exceeded that of last year’s Cyber Monday, a similar event in the United States.
“We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers,” Jack Ma, founder and chairman of Alibaba Group, told reporters.
“It’s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients,” Ma said at a news briefing.
Online retailers took hold of the shopping spree to increase sales successfully. 1
2. The final figure of Singles Day for this year reached 19.1 billion yuan. 2
3. Cyber Monday is a similar event in the Great Britain. 3
4. Other e-commerce sites did as well as Alibaba Group on Singles Day. 4
5. Jack Ma’s goal of transaction size is to reach 100 billion yuan in several years. 5
商务英语4单元自测8（10分）
一、选择填空题（每题10分，共5题）
1．—Okay, what is the decision?
—As you know, we have been a privately held, family-owned company for over 120 years,_____________.
and I think it definitely has a bright future
but it may be time to consider some major changes
but the company faces tough competition
2．—You mean… like becoming a publicly-traded company?
—That’s right. ______________ .
It’s something we should give serious consideration to
It will still be a privately held company
It will become a privately held company
3．His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.
which
who
that
4．If people ________we’re very valuable they won’t buy our stock.
do think
think
don’t think
5．Okay, let’s say we make a decision _____; what kind of price are we thinking about charging for our stock?
to go public
going public
go public
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6．翻译：为句子选择正确的翻译（每题10分）。
Not all corporations are traditional businesses that sell stock. 1
A. 所有的公司都不是出售股票的传统企业。
B. 并非所有的公司都是出售股票的传统企业。
C. 并非所有的公司都是非出售股票的传统企业。
2. But don’t forget, some of those companies made a killing. 2
A. 但是不要忘记，一些公司垮掉了。
B. 但是不要忘记，一些公司进行了谋杀。
C. 但是不要忘记，一些公司赚了大钱。
3. I don’t think there’s a lot of appetite for adventure in the market right now. 3
A. 我不认为如今在市场中有很多冒险的欲望。
B. 我认为如今在市场中没有很多冒险的欲望。
C. 我认为如今在市场中有很多冒险的好奇心。
4. I see our company as entering a transitory period. 4
A. 我认为我们公司正进入一个过渡期。
B. 我明白我们公司正进入一个过渡期。
C. 我看着我们公司正进入一个过渡期。
5. We simply don’t have the funds to make any serious investments towards obtaining a bigger market share. 5
A. 我们根本没有资金进行严肃的投资买到更大的市场股份。
B. 我们根本没有资金进行严重的投资达到更大的市场分享。
C. 我们根本没有资金进行大量的投资获取更大的市场份额。
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